Return & Refund Policy

1. Our Return Policy

At [Your Company Name], we want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we're here to help.

Return Period

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging
• With all tags attached (if applicable)
• Accompanied by the original receipt or proof of purchase

2. Return Process

Step-by-Step Guide

1. Contact Us: Email us at support@yourwebsite.com or call +1 234 567 890 to initiate your return.
2. Return Authorization: We'll provide you with a Return Merchandise Authorization (RMA) number and return instructions.
3. Package Your Item: Securely pack the item in its original packaging with all accessories.
4. Ship the Item: Send the package to the address provided. We recommend using a trackable shipping service.
5. Processing: Once received, we'll inspect the item and process your refund within 5-7 business days.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless:

• The item arrived damaged or defective
• You received the wrong item
• The item was not as described

3. Refunds

Once we receive and inspect your return, we'll send you an email notification. We'll also notify you of the approval or rejection of your refund.

Refund Processing Timeline

Partial Refunds

Partial refunds may be granted for:

• Items with obvious signs of use
• Items not in original condition
• Items returned without original packaging
• Any item returned more than 30 days after delivery

4. Exchanges

If you need to exchange an item for a different size or color, please follow the return process and place a new order. This ensures the fastest processing of your exchange request.

Direct Exchange

For defective or damaged items, we offer direct exchange. Contact our customer service team, and we'll arrange for a replacement.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately:

• Email: returns@yourwebsite.com
• Phone: +1 234 567 890
• Within: 48 hours of delivery

Please include:

• Order number
• Photos of damaged item and packaging
• Description of the issue

6. Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Downloadable software products
• Perishable goods
• Intimate apparel (for hygiene reasons)
• Custom or personalized items
• Sale items (final sale)

7. International Returns

For international orders:

• Customers are responsible for return shipping costs
• Customs fees and taxes are non-refundable
• Please mark the package as "Returned Goods" to avoid additional customs charges
• Processing time may be longer due to customs clearance

8. Contact Information

For any questions regarding our return policy:

• Email: support@yourwebsite.com
• Phone: +1 234 567 890
• Hours: Monday-Friday, 9am-6pm EST
• Address: 123 Business Street, Suite 100, City, State 12345

9. Policy Updates

We reserve the right to modify this return policy at any time. Changes will be effective immediately upon posting to the website. Your continued use of our website constitutes acceptance of any changes.

Last modified: February 27, 2026