Frequently Asked Questions

Once your order is shipped, you'll receive a confirmation email with a tracking number. You can track your order by:

• Clicking the tracking link in your shipping confirmation email
• Logging into your account and viewing your order history
• Visiting our Order Tracking page and entering your order number and email

If you haven't received tracking information within 5 business days, please contact our support team.

You can modify or cancel your order within 1 hour of placing it. To do so:

1. Log into your account
2. Go to "My Orders" section
3. Click on the order you want to modify
4. Select "Change Order" or "Cancel Order"

If more than 1 hour has passed, please contact our customer service immediately. We'll do our best to accommodate your request, but orders already in processing cannot be changed.

Order processing typically takes 1-2 business days. This includes:

• Payment verification
• Order confirmation
• Picking and packing your items
• Quality check

During peak seasons (holidays, sales events), processing may take 3-4 business days. You'll receive email updates at each stage of processing.

If you haven't received a confirmation email within 30 minutes of placing your order:

1. Check your spam/junk folder
2. Verify the email address you provided is correct
3. Log into your account to check if the order is confirmed
4. Contact our support team with your order details

We offer several shipping options:

• Standard Shipping: 5-7 business days
• Express Shipping: 2-3 business days
• Next Day Delivery: 1 business day (order before 2 PM)
• International Shipping: 7-14 business days

Shipping costs are calculated at checkout based on your location and selected method.

Yes, we ship to most countries worldwide! International shipping rates and delivery times vary by destination. Please note:

• Customs fees and taxes are the responsibility of the customer
• Delivery times may be delayed due to customs clearance
• Some products may have shipping restrictions

Check our Shipping Policy for detailed information about international shipping.

You can change your shipping address within 1 hour of placing your order by logging into your account. After that, please contact us immediately. While we'll try to accommodate address changes, we cannot guarantee changes once the order enters shipping preparation.

If your package arrives damaged or is lost in transit:

1. Contact us within 48 hours of delivery (or expected delivery date)
2. Provide your order number and photos of damage (if applicable)
3. We'll file a claim with the shipping carrier
4. We'll arrange for a replacement or refund

For lost packages, we'll initiate a trace with the carrier. If the package isn't found within 7 days, we'll issue a full refund.

We offer a 30-day return policy from the date of delivery. To be eligible for a return:

• Items must be unused and in original condition
• Original packaging must be intact
• Proof of purchase is required
• Return shipping is customer's responsibility (unless item is defective)

Visit our Return Policy page for complete details.

To start a return:

1. Log into your account and go to "My Orders"
2. Select the order containing the item(s) you want to return
3. Click "Return Items" and follow the instructions
4. Print the return label and packing slip
5. Pack the items securely and ship them back

You'll receive email updates throughout the return process.

Once we receive and inspect your return:

• Refund processing takes 5-7 business days
• Credit card refunds may take 1-2 billing cycles to appear
• PayPal refunds are usually instant
• Store credit is issued immediately

You'll receive a confirmation email when your refund is processed.

For exchanges, please follow these steps:

1. Initiate a return for the original item
2. Once your return is processed, place a new order for the desired item
3. For defective items, contact support for direct exchange

This ensures the fastest processing of your exchange request.

We accept the following payment methods:

• Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
• PayPal
• Apple Pay & Google Pay
• Amazon Pay
• Shop Pay
• Klarna (Buy Now, Pay Later)

All payments are processed securely through encrypted connections.

Absolutely! We take security very seriously:

• 256-bit SSL encryption for all transactions
• PCI-DSS compliant payment processing
• We never store full credit card details
• All payment partners are verified and secure

Yes! You can find promotions:

• On our homepage banner
• In our newsletter (subscribe for exclusive offers)
• During seasonal sales events
• Through social media giveaways

Enter promo codes at checkout to apply discounts.

Common reasons for payment declines:

• Incorrect card information
• Insufficient funds
• Bank security blocks
• Expired card
• Billing address mismatch

Try using a different payment method or contact your bank. If issues persist, contact our support team.

Creating an account is easy and free! Just click "Sign Up" at the top of the page and provide:

• Your name and email address
• A secure password
• Optional: phone number for order updates

You can also create an account during checkout.

To reset your password:

1. Click "Log In" and then "Forgot Password"
2. Enter your email address
3. Check your email for a reset link
4. Click the link and create a new password

The reset link expires after 24 hours for security.

To update your account details:

1. Log into your account
2. Go to "Account Settings"
3. Update your information (name, email, phone, addresses)
4. Click "Save Changes"

You can also change your password and communication preferences here.

To delete your account:

1. Contact our support team from your registered email
2. Include "Account Deletion Request" in the subject line
3. Verify your identity
4. We'll process your request within 5 business days

Note: Order history will be anonymized but retained for legal purposes.

Yes! We guarantee 100% authentic products:

• All items sourced directly from brands or authorized distributors
• Strict quality control checks
• Money-back guarantee on authenticity
• Brand warranty on eligible products

For out-of-stock items:

• Click "Notify Me When Available" on the product page
• We'll email you when the item is back in stock
• Check back regularly as inventory updates daily
• Similar products may be available in our catalog

Each product page includes:

• Size chart with measurements
• Fit information (runs small, true to size, etc.)
• Customer reviews with sizing feedback
• Model measurements for reference

Contact our team if you need personalized sizing advice!

Warranty coverage varies by product:

• Electronics: 1-year manufacturer warranty
• Appliances: Varies by brand (typically 1-2 years)
• Clothing/Accessories: 30-day quality guarantee
• Extended warranties available at checkout

Check individual product pages for specific warranty information.